Customer Service Bonanza

So after my major SNAFU with enterprise, I am having Customer Service up the ying yang.

1st was the call from the Prairie Regional Manager out of Winnipeg who called me, while camping on vacation on his cell phone, to figure out what happened earlier in the day on Saturday. I think it was a nice gesture for him to do that. His options to me were limited so it wasn't the best phone call.

2nd was the call and then free rental from the Prince Albert Manager. He was very apologetic, looked & sounded like a beat dog, but then went above and beyond what I was expecting for a rental to fix the problem.

3rd was the Northern Saskatchewan Regional Manager who just called me. He was doing a follow up from the weekend to see how the rental was working out, what my feelings were on the whole incident, and what the cause of the miscommunication was. Turns out that the previous PA location manager had quit a while ago, and the new manager, the guy who gave me the free rental, could not retrieve, nor was notified of my messages.

So three contacts with people who could make things happen. I thank them for making a terrible experience a better one.

The loser in all this: the lady from Enterprise Customer Service who told me, and I quote: "I can't help you... There are no regional managers for us to contact."
While she kept her cool with my rant and rage on Saturday, for her to tell me there were no regional managers for me, or her, to contact, is a TERRIBLE form of customer service. NEVER tell a customer you can't help them. N.E.V.E.R.